Cineworm respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how [cineworm, trading as Cineworm (“Cineworm”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects personal information when you use Cineworm’s website, streaming service, creator tools, Reel2Reel editor, promotion services, WhatsApp tools, live broadcasts, and related services (the “Services”).
For privacy questions or requests, contact us
We may collect the following categories of information.
When you create or manage an account, we may collect:
Name, username, email address, telephone number, address, and profile image.
Password information in protected form; we do not store your password in readable form.
Subscription plan, payment status, device-session information, and account preferences.
When you use creator features, we may collect:
Films, videos, posters, subtitles, metadata, credits, genres, descriptions, and external links.
Uploaded or imported media used in Reel2Reel projects.
Job listings, news tickers, live-room settings, and other content you publish or submit.
Information you provide about rights ownership, permissions, and funding links.
When you use email or WhatsApp campaign tools, we may process:
Contact-list names, contact names, email addresses, phone numbers, company details, tags, and campaign preferences.
Campaign content, sender details, schedules, delivery settings, and campaign-status information.
WhatsApp connection or pairing information necessary to provide the service.
You must only upload or use contact information where you have a lawful right to do so, including consent where required by law.
We may automatically collect:
IP address, browser type, operating system, device type, session information, and approximate location derived from IP address.
Pages viewed, search activity, watch history, interactions with features, error reports, and performance information.
Cookies and similar technologies, as described below.
Payments are handled by [payment provider(s)]. Cineworm does not store full payment-card numbers. We may receive limited payment information, such as payment status, payment method type, transaction reference, and subscription details.
We use personal information to:
Create and manage accounts.
Deliver streaming, film uploads, editing, promotion, messaging, live-broadcast, and community features.
Process subscriptions, payments, cancellations, refunds, and support requests.
Review and moderate submitted content, jobs, and news tickers.
Secure the Services, prevent fraud, enforce our Terms of Use, and investigate misuse.
Improve features, performance, user experience, and platform reliability.
Communicate service announcements, security notices, and account-related information.
Send marketing communications where permitted by law and in line with your preferences.
Comply with legal obligations and respond to lawful requests.
We may combine information collected through different parts of the Services where necessary for these purposes.
Where applicable law requires a legal basis, we rely on one or more of the following:
Contract: to provide the Services you request and manage your account or subscription.
Legitimate interests: to secure, improve, administer, and market Cineworm responsibly.
Consent: where required, such as for certain marketing communications, optional cookies, or other optional processing.
Legal obligation: to comply with tax, accounting, legal, regulatory, and law-enforcement requirements.
If you upload, import, access, or use personal information about other people through Cineworm’s email, WhatsApp, promotion, or messaging tools (“Campaign Contact Data”), you confirm that:
You have provided any required privacy information to those individuals.
You have a valid lawful basis to use their data.
You have obtained valid consent where required.
Your messages comply with applicable direct-marketing, anti-spam, messaging, and data-protection laws.
You will honour unsubscribe, opt-out, deletion, and objection requests promptly.
For Campaign Contact Data, you are normally the data controller and Cineworm acts as your service provider or processor, processing the data only to provide the Services and according to your instructions, except where we must process it independently for security, legal compliance, or abuse prevention.
Where required, the parties will enter into Cineworm’s Data Processing Addendum.
We may share personal information with:
Hosting, infrastructure, storage, security, analytics, customer-support, email-delivery, payment, and technical service providers.
Messaging and communication providers when you use integrated tools, including WhatsApp-related services.
Professional advisers, insurers, auditors, and business partners where necessary.
Law enforcement, regulators, courts, or other parties where required by law or necessary to protect rights, safety, property, or the integrity of Cineworm.
A buyer, investor, successor, or affiliate in connection with a merger, sale, restructuring, financing, or transfer of business assets.
We do not sell personal information for money. [Keep this sentence only if it is true.]
We do not permit service providers to use personal information for their own unrelated marketing purposes.
Information you publish publicly, including your profile, films, credits, job listings, news tickers, campaign-facing content, live-room links, and comments, may be visible to other users or the public.
Do not share personal, confidential, financial, or sensitive information through public features unless you are comfortable with it being seen by others.
If you host or record a live broadcast, you are responsible for giving participants any notices and obtaining any permissions required by law.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect Cineworm.
Typical retention periods should be set out in an internal retention schedule. For example:
Account data: while the account remains active, plus [period] after closure.
Payment and tax records: for the period required by applicable law.
Campaign and messaging data: until deleted by you, your account closes, or [period] has passed.
Security logs and backups: for [period], subject to operational requirements.
Creator Content: until removed by you, your account closes, or as necessary to resolve rights disputes or comply with law.
We may retain anonymised or aggregated information indefinitely.
Cineworm and its providers may process personal information in countries outside your country of residence.
Where required, we use appropriate safeguards for international transfers, such as approved contractual protections, adequacy regulations, or other lawful transfer mechanisms.
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. These may include access controls, encryption in transit where appropriate, password protection, monitoring, backups, and restricted access to systems and data.
No internet service, transmission, or storage system can be completely secure. You are responsible for using a strong, unique password and keeping your account credentials confidential.
Depending on your location, you may have rights to:
Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of information.
Object to certain processing.
Restrict processing.
Request a portable copy of certain information.
Withdraw consent where processing is based on consent.
Opt out of direct marketing at any time.
Complain to a relevant data-protection authority.
To make a request, email [privacy email]. We may need to verify your identity before responding.
Your rights may be limited in certain circumstances, including where we have legal obligations, legitimate grounds, or security reasons to retain or process information.
You can opt out of marketing emails by using the unsubscribe link in the email or contacting us at [privacy email].
Service, security, legal, and account-related communications may still be sent where necessary, even if you opt out of marketing.
Cineworm uses cookies and similar technologies for essential functions, security, account sessions, preferences, analytics, and, where enabled, marketing.
Strictly necessary cookies are required to operate the Services. For non-essential cookies, we will obtain consent where required by law.
For more detail, see our Cookie Policy: [link].
Cineworm is not intended for children under 13, or the minimum age required in their country. We do not knowingly collect personal information from children below the applicable minimum age.
If you believe a child has provided personal information without proper consent, contact us at [privacy email] and we will take appropriate action.
The Services may include links to or integrations with third-party websites, video hosts, payment providers, messaging services, and social-media platforms.
Their privacy practices are governed by their own policies. Cineworm is not responsible for third-party privacy practices, content, availability, or security.
We may update this Policy from time to time. We will post the updated version on Cineworm and update the “Last updated” date.
For material changes, we will take reasonable steps to notify you, such as through the Services or by email.
For privacy questions, requests, or complaints, contact us:
If you are in the UK, you may also have the right to complain to the Information Commissioner’s Office. If you are elsewhere, you may contact your local data-protection authority.