Frequently Asked Questions

General

What is Cineworm?

Cineworm is a creative entertainment platform for watching, creating, sharing, and promoting independent film and video. It brings together streaming, film uploads, browser-based video editing, email and WhatsApp campaigns, job listings, news tickers, and live broadcasts.

Who is Cineworm for?

Cineworm is for film lovers, independent filmmakers, video creators, production companies, agencies, small businesses, community organisers, educators, and anyone who wants to create or share video content.

Is Cineworm free to join?

Yes. You can create a Free account to watch content, create a profile, and submit films. Standard and Pro memberships unlock additional creator, promotion, and professional tools.

What plans are available?

Cineworm offers Free, Standard, and Pro plans.

  • Free: Watch content, create a profile, upload films, and access Deal Plus features as they become available.

  • Standard: Includes Free features plus promotion services, Reel2Reel editing access, and WhatsApp campaigns.

  • Pro: Includes Standard features plus job listings, news tickers, and live broadcasts.

Visit the Subscription Plan page for current pricing, features, and availability.

Which devices can I use?

Cineworm works through a web browser on compatible desktop, tablet, and mobile devices. Your plan may include a device limit.

Watching and films

What can I watch on Cineworm?

You can discover independent films, short films, creator content, and live TV. Content availability may vary by location, membership, and creator permissions.

Can I upload a film?

Yes. Logged-in users can submit films for review through the Film Uploads area.

What information can I add to a film upload?

You can add a title, description, genre, language, cast, directors, poster, video source, subtitles, funding link, website link, and more. Cineworm also supports IMDb detail import for eligible titles.

Which video sources are supported?

Film submissions can support direct video URLs, HLS and streaming formats, YouTube, Vimeo, embed code, and multiple video-quality links where available.

Can I add subtitles?

Yes. You can add subtitle files or subtitle URLs in supported formats, including SRT and VTT, and provide subtitles in more than one language.

Are film uploads published immediately?

No. Film submissions are reviewed before they go live. This helps Cineworm maintain quality, safety, and rights compliance.

Do I keep ownership of my film?

Yes. You keep ownership of your work. You must have the rights and permissions needed to upload, share, and promote it on Cineworm.

Reel2Reel video editor

What is Reel2Reel?

Reel2Reel is Cineworm’s browser-based video editor. It helps you create videos for TikTok, Reels, Shorts, YouTube, Vimeo, Facebook, Instagram, and other platforms.

Which video formats can I create?

You can start projects in:

  • Vertical — ideal for TikTok, Reels, and Shorts.

  • Horizontal — ideal for YouTube, Vimeo, and web video.

  • Square — ideal for Instagram and Facebook.

What can I do in Reel2Reel?

Reel2Reel includes drag-and-drop media, a timeline, text, graphics, VFX, effects, transitions, filters, templates, audio tools, and export options.

Does Reel2Reel include VFX?

Yes. Reel2Reel includes VFX, graphics, effects, transitions, and filters that can be added to your video through the editor.

Does Reel2Reel have music and sound effects?

Yes. Reel2Reel includes royalty-free music, audio, and sound effects that can be dragged and dropped into your projects.

What AI tools are available?

Available tools include text-to-speech voiceovers, automatic captions, filter presets, project templates, and multi-camera editing. More AI features may be added over time.

Is my Reel2Reel project saved?

Reel2Reel includes auto-save functionality. However, you should always keep your own backups of important source files and exported projects.

Email and WhatsApp campaigns

What are Promotion Services?

Promotion Services let you create email contact lists, import contacts by CSV, design email campaigns, personalise messages, schedule delivery, and monitor campaign progress.

Can I import my contact list?

Yes. You can create contact lists and add contacts manually or by CSV import.

Can I personalise email campaigns?

Yes. Email campaigns support personalisation fields such as [[name]], allowing you to tailor messages for each contact.

How do WhatsApp campaigns work?

Connect your WhatsApp account by scanning a QR code, create contact lists, write a personalised message, select delivery settings, and run campaigns from your own WhatsApp number.

Can I control WhatsApp sending speed?

Yes. WhatsApp campaigns include controls for minimum and maximum delays, batch size, and daily sending limits.

Can I send messages to anyone?

No. You must only contact people where you have a lawful right to do so, including consent where required. Do not use Cineworm’s tools for spam or unsolicited bulk messaging.

Jobs, news, and live broadcasts

Can I post a job listing?

Pro members can create job listings with the role title, company, location, salary, contact details, and job description.

Are job listings published immediately?

No. Job listings require admin approval before publication.

What is a News Ticker?

A News Ticker is a short announcement or headline that can appear as a news update on Cineworm. You can mark an item as breaking news where appropriate.

Are news tickers reviewed?

Yes. News ticker submissions require approval before they are published.

Can I host live broadcasts?

Pro members can create and manage live broadcast rooms for premieres, Q&As, workshops, meetings, casting calls, and community events.

Can I share my live broadcast?

Yes. You can copy and share the room link with your audience or invited guests.

Can I customise a live room?

Yes. Cineworm provides options to customise and manage your live broadcast rooms.

Account, support, and Deal Plus

How do I update my profile?

Go to your Profile page to update your name, email address, password, phone number, address, and profile image.

What is Deal Plus?

Deal Plus is an upcoming Cineworm space for creators and industry professionals to discover collaboration, commercial, and deal-making opportunities.

How do I cancel or change my membership?

Visit your Subscription Plan page or contact support at [support email] for help with membership changes, billing, or cancellation.

How do I delete my account?

You can find the Account Delete option in your account dashboard. Please contact support if you need help.

How can I get support?

Visit the Contact Us page or email [support email]. Please include your account email address and a clear description of the issue so we can assist you faster.


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